Region: Steam/PURPLE Global. The notice describes the reset using Central European Time (CET).
A notice titled “Daily Reset Issue (Oct 25)” on AION 2’s official Steam news feed says some players did not receive their Shugo Keys and Nightmare Tickets after the morning daily reset on October 25. The team acknowledged the problem and said it was investigating.
The scope matters: the notice refers to some players and two specific daily resources. It does not say every character was affected, and the visible notice does not confirm that the issue has been fixed.
What is confirmed?
- When: The notice points to the morning reset on October 25, using CET.
- Items named: Shugo Keys and Nightmare Tickets.
- Status in the notice: Investigation was underway; an update would follow when available.
When the official news feed was checked on October 27, the notice was still visible, but no explicit repair confirmation or item-restoration schedule was shown there. “Under investigation” should not be rewritten as “fixed,” and players should not assume that missing items will automatically be mailed back.
If your daily resources are missing
Check the affected character and service, then verify the relevant in-game counters and activity entries. If the issue remains, keep the character name, server, date, and a screenshot of the missing resources, and send those details through official customer support.
The current notice does not confirm compensation, a restoration deadline, or a special action players must take. Any later remedy should be verified against a new Global-service announcement rather than inferred from community posts.
This is a Global notice. It does not establish that the Korean or Taiwanese services experienced the same reset problem or will use the same remedy.
Official source: AION 2 official Steam news feed, which lists the “Daily Reset Issue (Oct 25)” notice.
Independent news summary; not an official NC or AION 2 operations statement.