Global Steam/PURPLE service only. NC’s October 9 transfer notice contains a specific policy for cosmetics already owned on the destination server. Korean and Taiwanese services have separate rules.
Repeated purchases have different outcomes
A special pet bought through the Shop typically follows a transferring character. If the destination server already has that same special pet, its existing copy is kept and the player receives a Pet Reward Ticket rather than a second copy. A duplicate non-customizable cosmetic skin may lead to a Skin (Single) Reward Ticket.
The Pet Reward Ticket can be used to seek a customer-support refund for a pet bought on the original server. A Skin (Single) Reward Ticket buys a specified 300-Quna item in the Shop; it is not automatically a general cash refund. Eligible duplicate cosmetics obtained through the Pass Shop instead provide Pass Coins.
The deadline
NC sets a validity deadline at the regular maintenance on November 24, 2026 (PST) / November 25 (CET). Players should inspect the ticket rules promptly after transferring, keep the purchase records needed for any support request, and avoid assuming tickets last indefinitely.
Before requesting a permanent transfer, claim outstanding Shop Storage items and review the destination server’s existing pets and skins. The broader service still restricts transfers by region, faction, server type and application windows. Server Storage inventory does not automatically relocate.
Reference: NC Global transfer instructions; official Q&A.
Independent coverage, not an NCSOFT policy statement.